Shipping & Delivery

All orders over $50 will be shipped FREE of charge via Standard Ground Shipping within the contiguous United States. Orders under $50 will be charged a shipping rate based upon weight (listed in the table below). A tracking confirmation number for your package will be sent to you via email as soon as we ship your order.

To be sure that you are receiving our emails (order confirmation, shipping confirmation, etc.) please add " no-reply@shopdrugdepot.com" to your "approved sender", "whitelist" and/or your "address book". *Orders received after 2:00 p.m. EST will be shipped the following business day. Saturday or Sunday are not counted in delivery time for Next Day Air and Second Day Air Orders.

*Please note that shipping carriers are currently experiencing delays due to COVID-19. This means we cannot guarantee delivery within the estimated time-frame, including expedited shipping methods.

Inclement Weather Advisory

Deliveries may occasionally be delayed due to inclement weather. Please check directly with the delivery carrier (UPS or USPS) for your order if your package has been delayed. THE DRUG DEPOT is not responsible for unexpected delays caused by inclement weather or delivery carrier service interruptions.

Shipping Rates - Over $50 FREE Ground Shipping

*Due to Weight some Products DO NOT Qualify for FREE Shipping

Weight Ground Shipping 2nd Day Air Next Day Air
Up to 1 lbs $7.99 $18.50 $35.95
1.1 to 2 lbs $7.99 $21.95 $39.95
2.1 to 3 lbs $13.25 $24.95 $42.95
3.1 to 4 lbs $14.50 $24.95 $42.95
4.1 to 6 lbs $15.95 $29.95 $49.95
6.1 to 10 lbs $18.95 *Call for Quote *Call for Quote
10.1 to 20 lbs $24.95 *Call for Quote *Call for Quote
20.1 to 50 lbs $38.95 *Call for Quote *Call for Quote
50.1 lbs and up $49.95 *Call for Quote *Call for Quote
SHIPPING TIME

Shipping time varies by location within United States. Our estimates are:

  • Ground shipping - 3-5 Business days
  • 2nd Day Air shipping - 1-3 Business days
  • Next Day Air Shipping - Next day shipping All Orders on Sunday Will Be Processed On Monday.

*This does not include the 1-2 business day processing time

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

Do you send partial shipments?

The Drug Depot always does its best to keep a complete and adequate inventory of products in stock. However, certain products may not be available at the time of your order. In these cases, we will contact you for instructions regarding shipping the remaining items. The Drug Depot does not handle back orders.

TRACKING INFORMATION

After your order is shipped, you will receive an e-mail containing tracking information for your package(s). This information is also available by logging in to My Account and clicking Order History. Note: In some cases, tracking information is not available. We accept all major credit cards. You can use PayPal to Pay for your Order.

BULK ORDERS AND CANCELLATION:

All bulk orders once placed cannot be cancelled after 24 hours. After 24 hours 5% cancellation fee will be charged and refund the remaining amount. Once the bulk order is confirmed with the customer, it cannot be cancelled at any instance. We are not giving refunds for bulk orders cancelled after 24 hours. Only the shipping amount will be refunded if any. This above policy applied for special items orders also.

LIMITATION OF LIABILITY:

The Drug Depot is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error, we will fully take responsibility of the original order that was made for you at no charge.

The Drug Depot is not responsible for untimely, lost, incomplete or misdirected addresses entered by the customer, computer system malfunctions of any kind no matter what the cause, or phone line disruptions. Any order not received by reason of failure of electronic equipment, computer hardware, computer software or computer system, or from any other error, failure or delay whether or not due to human or technical flaws and whether or not the fault of The Drug Depot or a third party shall not be considered. The Drug Depot is not responsible for incorrect or inaccurate entry or promotion information or for any technical or human error in connection with the offering of the Items, the processing of orders or shipping the orders On-time Guarantee. The Drug Depot always work hard to deliver the order goods on time. We have no control over our shipping partners, their operations, or events that effect their delivery schedules. We therefore do not guarantee on-time delivery.

Usually Ships in 2-3 Business days to ship your order.

Note: This is Not Guaranteed in unavoidable Circumstances Liability for Customer Errors We are not responsible for customer errors in delivery address entry or delivery method selection. Please review your order and contact us immediately if you find mistakes.

Every Order will be charged for $5.00 as a correction Fee for customer Error in the delivery Address. This charge is being levied on us by UPS & Other shipping carriers form us for every Delivery address mistake. We are not responsible for customer errors in Address entry and delivery method selection. US Postal Service delivery does not include shipment tracking as a feature. The Drug Depot offers, Ground, Priority Mail, Express Mail and Overnight Mail shipping in the United States.

MULTIPLE SHIPPING ADDRESES

We are unable to ship to multiple addresses in a single order. To ship to multiple addresses, we recommend placing a separate order for each address.

BUSINESS DAYS & HOLIDAYS

All orders process and ship Monday - Friday, excluding federal holidays within the United States. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

Packages do not ship from our distribution centers on weekends or the following US holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Columbus Day
  • Veteran's Day
  • Thanksgiving
  • Christmas